Welcome

Thank-you very much for visiting my shop and for your interest in my reusable food bags. I appreciate that you are taking the time to consider using them instead of plastic bags for your bulk food and produce.
Please feel free to message me via Etsy convos me with any questions you may have regarding their care and use. In my profile are a list of FAQ.

Payments

* I accept payment through Direct Checkout on Etsy as well as Paypal.
* Please confirm your address with Etsy. If you would like it sent somewhere else please be sure to contact me and let me know.
* If in the address you provided is not valid and the parcel is returned to me, I will mail it back to you to the correct address at your (the buyer's) expense. If the address you gave me is incorrect and the parcel disappears I am no longer responsible for the costs of either shipping or it's contents.

Shipping

* As soon as I receive payment I will ship your purchase within 2 to 5 business days, unless otherwise stated. During the week I usually ship the same or next day.
* Once mailed, orders usually take:
- 1 to 2 weeks to arrive in Canada
- 1 to 3 weeks to the US.
- 1 to 3 weeks Everywhere Else
* I use regular Canada Post mail which is the most reasonably priced, but does not offer tracking.
* If you would like it shipped any other way, including a tracking option, please contact me before your purchase and I will adjust the shipping costs accordingly.

Returns & Exchanges

I gladly accept returns

Just contact me within: 21 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Returns and exchange details

1. It is important to me that you are happy with your Kootsac purchase.
2. Please contact me before returning an item, letting me know why you wish to return it.
3. You may submit a request for returning your item for up to 21 days after your purchase.
4. Returns will be accepted at the discretion of Kootsac.
5. I will consider a refund at my discretion.
6. Item must be unused and unwashed, unless there was a sewing or fabric defect.
7. Upon return buyer will receive a full or partial refund less the return shipping cost.
8. I am a fair person and will always be willing to work with you on an amiable solution. I thank you for doing the same.

Legal imprint